Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak periods or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Domestic Orders: 2–7 business days.
- International Orders: 7–21 business days.
Please note that these are estimated delivery times and may vary depending on your location and the shipping carrier.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (when available) so you can monitor your shipment.
Delays
While we strive to deliver orders on time, delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: support@m.d.wga.com
We are happy to assist you and will respond as quickly as possible.